The Social Retail Team is rapidly expanding in 2012 ..

Pete Doyle  has spent 24 years working in all aspects of a  retail business from the shopfloor to launching online brands such as waitrose.com, toysrus.co.uk and  hamleys.com . Pete’s retail experience covers all aspects of retailing shop location planning, local marketing, ecommerce management, seo and online marketing, business development and affiliate schemes. 

David Farndon, Social Retail Consultant, Joined Jan 2012
Specialist area: Customer Experience Analysis and Design

David specialises in customer user experience and engagement within the team. David has worked in retail for 20 years across all areas of retail and ecommerce management. David runs his own ecommerce business and audio and video production company.

 

 

Stephen Hewett, Social Retail Consultant, Joined Jan 2012
Specialist area: Customer Centricity, Systems and Processes

Stephen joins the team with a very high degree of retail, ecommerce and commercial management experience for John Lewis Partnership and as former Head of Consulting within Charters PLC.

Stephen is author of two books, CustomerCentricity and PeopleCentricity.